/* Consultancy communication UI v3.6.6.479 */
.oos-consultancy-notification-count{display:inline-flex;margin-left:9px;padding:5px 9px;border-radius:24px;background:#c72537;color:#fff;font-weight:800}
.oos-consultancy-conversation,.oos-consultancy-customer-requests,.oos-consultancy-announcement-public{padding:22px;margin:18px 0;background:#fff;border:1px solid #d4deec;border-radius:14px;color:#10233f}
.oos-consultancy-chat-entry{background:#f1f5fa;border-left:3px solid #739cc8;border-radius:8px;margin:12px 0;padding:14px}
.oos-consultancy-chat-entry.is-team{background:#eef9f1;border-left-color:#248258}
.oos-consultancy-chat-entry p{margin:7px 0 0}
.oos-consultancy-reply-form,.oos-consultancy-announcement-form{display:grid;gap:12px;margin-top:22px}
.oos-consultancy-reply-form textarea,.oos-consultancy-announcement-form textarea,.oos-consultancy-announcement-form input{width:100%;padding:12px;border:1px solid #c2cede;border-radius:8px;font:inherit;box-sizing:border-box}
.oos-consultancy-reply-form button,.oos-consultancy-announcement-form button{justify-self:start}
.oos-consultancy-customer-request,.oos-consultancy-announcement-public article{padding:18px;border:1px solid #d4deec;border-radius:10px;margin:14px 0}

/* v3.6.6.480 — focused customer request workspace */
.oos-consultancy-customer-requests{max-width:1100px;margin:18px auto!important;padding:24px!important;box-sizing:border-box}
.oos-consultancy-request-list{display:grid;gap:12px;margin-top:24px}
.oos-consultancy-request-list .oos-consultancy-customer-request{margin:0;padding:18px 20px}
.oos-consultancy-request-summary,.oos-consultancy-request-footer,.oos-consultancy-detail-head{display:flex;align-items:center;justify-content:space-between;gap:14px}
.oos-consultancy-request-summary h3{font-size:19px;margin:0 0 5px}
.oos-consultancy-request-summary p,.oos-consultancy-detail-head p{margin:0;color:#5c6b82;font-size:14px}
.oos-consultancy-request-footer{margin-top:15px;flex-wrap:wrap;font-size:14px;color:#42566d}
.oos-consultancy-request-footer .oos-button{font-size:14px;line-height:1.3;padding:10px 14px;text-decoration:none}
.oos-consultancy-status{background:#e7f0ff;color:#154f97;border-radius:999px;padding:7px 12px;font-size:12px;font-weight:750;white-space:nowrap}
.oos-consultancy-unread-pill{display:inline-block;background:#b42335;color:#fff;border-radius:12px;padding:3px 7px;font-size:11px;margin-left:5px}
.oos-consultancy-back{display:inline-flex;margin-bottom:24px;color:#125f3e;font-weight:700;text-decoration:none}
.oos-consultancy-detail-head h2{margin:6px 0;font-size:24px}
.oos-consultancy-detail-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:20px 0}
.oos-consultancy-detail-meta>div{background:#f4f7fb;border-radius:10px;padding:14px;display:grid;gap:6px}
.oos-consultancy-detail-meta small{color:#63748c}
.oos-consultancy-reply-success{border:1px solid #a5dabb;background:#eaf8ef;color:#11623b;border-radius:8px;padding:12px 14px;margin:12px 0;font-weight:650}
.oos-consultancy-conversation{margin:12px 0!important;padding:18px!important}
.oos-consultancy-chat-entry strong small{font-weight:400;color:#5b697c;margin-left:8px}
.oos-consultancy-reply-form textarea{min-height:110px}
@media(max-width:640px){.oos-consultancy-customer-requests{padding:14px!important}.oos-consultancy-request-summary,.oos-consultancy-detail-head{align-items:flex-start}.oos-consultancy-detail-meta{grid-template-columns:1fr}.oos-consultancy-request-footer .oos-button{width:100%;text-align:center}}

/* v3.6.6.481 — keep customer consultancy request pages inside the shared tabbed shell. */
.oos-consultancy-public-page.oos-consultancy-requests-workspace{width:calc(100% - 32px);max-width:1160px;margin:24px auto 32px;padding:0 20px 24px;border:1px solid #bfd7c6;border-radius:16px;background:#fff;box-sizing:border-box;overflow:hidden;}
.oos-consultancy-requests-workspace .oos-public-service-switch{max-width:none;margin:0 -20px 18px;padding:0 20px;min-height:52px;display:flex;align-items:flex-end;gap:8px;background:#f4f8f5;border-bottom:1px solid #9bbba5;}
.oos-consultancy-requests-workspace .oos-public-service-switch a{margin-bottom:-1px;}
.oos-consultancy-requests-workspace .oos-consultancy-customer-requests{max-width:none;width:100%;margin:0!important;border:0;border-radius:0;padding:20px 4px 12px!important;}
@media(max-width:760px){.oos-consultancy-public-page.oos-consultancy-requests-workspace{width:calc(100% - 20px);padding:0 12px 20px;margin-top:12px}.oos-consultancy-requests-workspace .oos-public-service-switch{margin-left:-12px;margin-right:-12px;padding:0 12px;overflow-x:auto;white-space:nowrap}.oos-consultancy-requests-workspace .oos-public-service-switch a{flex-shrink:0}.oos-consultancy-requests-workspace .oos-consultancy-customer-requests{padding:16px 0!important}}

/* v3.6.6.482 — request detail polish and accessible custom reply dialogs */
.oos-consultancy-requests-workspace .oos-consultancy-back{align-items:center;gap:8px;margin:0 0 22px;padding:9px 13px;border:1px solid #bfd9c9;border-radius:9px;background:#f5fbf7;color:#13583b;font-size:14px;transition:background .15s ease}
.oos-consultancy-requests-workspace .oos-consultancy-back:hover{background:#e6f5eb}
.oos-consultancy-requests-workspace .oos-consultancy-detail-head{padding:8px 0 18px;border-bottom:1px solid #e6ecf0;align-items:center}
.oos-consultancy-requests-workspace .oos-consultancy-detail-head .oos-eyebrow{display:block;font-size:12px;font-weight:800;letter-spacing:.11em;color:#47765e}
.oos-consultancy-requests-workspace .oos-consultancy-detail-head h2{font-size:clamp(21px,2.4vw,29px);line-height:1.25;margin:9px 0}
.oos-consultancy-requests-workspace .oos-consultancy-detail-meta{margin:18px 0 22px}
.oos-consultancy-requests-workspace .oos-consultancy-detail-meta>div{background:#f6f9fc;border:1px solid #e4ebf1;padding:18px 20px;border-radius:12px}
.oos-consultancy-requests-workspace .oos-consultancy-detail-meta small{font-size:13px}
.oos-consultancy-requests-workspace .oos-consultancy-detail-meta strong{font-size:17px;color:#142c47}
.oos-consultancy-conversation{border:1px solid #d8e4de!important;border-radius:15px!important;padding:22px!important;box-shadow:0 4px 18px rgba(14,55,37,.035)}
.oos-consultancy-conversation-header{display:flex;align-items:center;justify-content:space-between;gap:14px;padding-bottom:16px;border-bottom:1px solid #e5ece8}
.oos-consultancy-conversation-header h4{font-size:22px;margin:4px 0 5px;line-height:1.25;color:#112c3e}
.oos-consultancy-conversation-header p{font-size:13px;color:#657587;margin:0}
.oos-consultancy-section-label{font-size:11px;color:#166142;font-weight:800;letter-spacing:.10em}
.oos-consultancy-thread-count{display:inline-flex;white-space:nowrap;align-items:center;border-radius:20px;background:#eaf5ed;color:#165a3a;font-size:12px;font-weight:750;padding:7px 11px}
.oos-consultancy-chat-list{display:grid;gap:13px;padding:20px 0 6px}
.oos-consultancy-chat-list .oos-consultancy-chat-entry{margin:0;padding:17px 18px;border:1px solid #dde6f0;border-left:4px solid #6292c4;border-radius:12px;background:#f4f7fb;max-width:94%;box-sizing:border-box}
.oos-consultancy-chat-list .oos-consultancy-chat-entry.is-team{border-color:#cce4d5;border-left:4px solid #16804e;background:#eff9f2;justify-self:end}
.oos-consultancy-chat-entry strong{display:block;font-size:14px;color:#142a46;line-height:1.5}
.oos-consultancy-chat-entry strong small{font-size:12px;font-weight:400;color:#66788d;white-space:normal}
.oos-consultancy-chat-entry p{font-size:15px;line-height:1.65;overflow-wrap:anywhere;color:#172d49}
.oos-consultancy-reply-form{background:#f8faf9;border:1px solid #e0eae3;border-radius:13px;margin-top:20px;padding:18px;gap:10px}
.oos-consultancy-composer-heading,.oos-consultancy-composer-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.oos-consultancy-composer-heading label{font-size:16px;font-weight:750;color:#152b42}
.oos-consultancy-composer-heading span,.oos-consultancy-composer-footer>span{font-size:12px;color:#6b7d88}
.oos-consultancy-reply-form textarea{min-height:132px;padding:15px!important;border-radius:10px!important;background:#fff;resize:vertical;line-height:1.6;outline:none}
.oos-consultancy-reply-form textarea:focus{border-color:#1d774c;box-shadow:0 0 0 3px rgba(29,119,76,.12)}
.oos-consultancy-reply-form .oos-button{background:#145d3b!important;color:#fff!important;border-radius:9px;padding:12px 22px;min-height:43px;font-weight:700;cursor:pointer}
.oos-consultancy-reply-form .oos-button:disabled{opacity:.65;cursor:wait}
.oos-consultancy-ui-overlay{position:fixed;inset:0;z-index:2147483000;background:rgba(13,29,41,.43);display:flex;align-items:center;justify-content:center;padding:20px;box-sizing:border-box;backdrop-filter:none!important}
.oos-consultancy-ui-dialog{width:min(100%,440px);border-radius:18px;background:#fff;padding:32px 28px;box-shadow:0 22px 65px rgba(5,18,33,.30);text-align:center;color:#142940;box-sizing:border-box}
.oos-consultancy-ui-icon{display:flex;align-items:center;justify-content:center;width:60px;height:60px;margin:0 auto 14px;border-radius:50%;background:#fff3e0;color:#b96a0b;font-size:32px;font-weight:700}
.oos-consultancy-ui-icon.is-success{background:#e5f6eb;color:#16804b}
.oos-consultancy-ui-dialog h3{font-size:23px;margin:0 0 12px;color:#172d46}
.oos-consultancy-ui-dialog p{margin:0 0 24px;color:#5f7081;line-height:1.6}
.oos-consultancy-ui-dialog button{border:0;border-radius:9px;padding:11px 35px;background:#145d3b;color:#fff;font:inherit;font-weight:700;cursor:pointer}
.oos-consultancy-ui-dialog button:focus-visible{outline:3px solid #83bda0;outline-offset:3px}
@media(max-width:640px){.oos-consultancy-conversation{padding:13px!important}.oos-consultancy-conversation-header{align-items:flex-start}.oos-consultancy-chat-list .oos-consultancy-chat-entry{max-width:100%}.oos-consultancy-reply-form{padding:13px}.oos-consultancy-requests-workspace .oos-consultancy-detail-head{align-items:flex-start}.oos-consultancy-composer-footer .oos-button{width:100%}.oos-consultancy-ui-dialog{padding:26px 20px}}

/* v3.6.6.483 — conversation readability; no duplicate inline success notice. */
.oos-consultancy-chat-list .oos-consultancy-chat-entry.is-customer{justify-self:start}
.oos-consultancy-chat-list .oos-consultancy-chat-entry.is-team{justify-self:end}
.oos-consultancy-chat-entry strong small{display:inline-block;margin-left:9px;font-weight:500;font-size:12px;color:#607488}
.oos-consultancy-chat-entry.is-team strong{color:#135c3a}
.oos-consultancy-chat-entry.is-team strong small{color:#507663}
.oos-consultancy-chat-entry p{margin:9px 0 0}
@media(max-width:640px){.oos-consultancy-chat-list .oos-consultancy-chat-entry{width:100%;max-width:100%}}
/* v3.6.6.484: actionable unread notices and request location */
.oos-consultancy-header-alerts{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.oos-consultancy-unread-action{display:inline-flex;align-items:center;gap:7px;background:#b91c35;color:#fff!important;border-radius:100px;padding:10px 14px;text-decoration:none!important;font-weight:800;font-size:12px;box-shadow:0 3px 10px rgba(185,28,53,.16)}
.oos-consultancy-unread-action:hover,.oos-consultancy-unread-action:focus{background:#96132a;color:#fff!important}
.oos-consultancy-row-unread{display:inline-block!important;width:auto!important;margin-left:8px;padding:3px 8px;border-radius:100px;background:#fce8ec;color:#a5122c;font-size:11px;font-weight:800}
.oos-consultancy-request-table tr.is-unread td{background:#fffbfc}
.oos-consultancy-unread-heading{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:13px 16px;margin:12px 0;background:#fff4f6;border:1px solid #f0c7d0;border-radius:10px;color:#96132a}
.oos-consultancy-unread-heading span{font-size:12px}
.oos-consultancy-scroll-target{display:block;height:0;scroll-margin-top:165px}
#consultancy-conversation,#oos-consultancy-request-content{scroll-margin-top:165px}
@media(max-width:700px){.oos-consultancy-header-alerts{justify-content:flex-start}.oos-consultancy-unread-heading{flex-direction:column;align-items:flex-start}}

#consultancy-conversation .oos-consultancy-highlight-unread{border:2px solid #d94c66!important;background:#fff5f7!important;box-shadow:0 0 0 3px rgba(217,76,102,.08)}

/* v3.6.6.485 — readable request tables and message composer */
.oos-consultancy-conversation-header p{font-size:14px!important;color:#45566b!important}
.oos-consultancy-section-label{font-size:12px!important}
.oos-consultancy-chat-entry strong{font-size:16px!important;color:#12253d!important}
.oos-consultancy-chat-entry strong small{font-size:14px!important;color:#41566e!important}
.oos-consultancy-chat-entry p{font-size:16px!important;line-height:1.65!important;color:#14283e!important}
.oos-consultancy-reply-form .oos-consultancy-composer-heading label{font-size:17px!important;color:#10273c!important}
.oos-consultancy-reply-form .oos-consultancy-composer-heading span,.oos-consultancy-reply-form .oos-consultancy-composer-footer>span{font-size:14px!important;color:#415368!important}
.oos-consultancy-reply-form textarea{font-size:16px!important;color:#12283f!important;line-height:1.65!important}
.oos-consultancy-reply-form textarea::placeholder{color:#586b80!important;opacity:1}
.oos-consultancy-reply-form .oos-button{font-size:15px!important}
.oos-consultancy-request-table{font-size:14px!important}
.oos-consultancy-request-table th{font-size:13px!important;line-height:1.45!important}
.oos-consultancy-request-table td{font-size:14px!important;line-height:1.5!important;color:#172b44!important}
.oos-consultancy-request-table td strong{font-size:15px!important}
.oos-consultancy-request-table td>span:not(.oos-consultancy-request-status):not(.oos-consultancy-row-unread){font-size:13px!important}
.oos-consultancy-request-view{font-size:14px!important}
.oos-consultancy-chat-entry.oos-consultancy-customer-new-reply{outline:2px solid #16804e!important;outline-offset:2px;box-shadow:0 0 0 6px rgba(22,128,78,.09)!important}
.oos-consultancy-chat-entry[data-consultancy-team-message]{scroll-margin-top:166px}

/* v3.6.6.487 - conversation return controls and sent-message focus */
.oos-consultancy-bottom-return{display:flex;justify-content:flex-start;margin:18px 0 8px;padding:12px 0;border-top:1px solid #e0e8e5}
.oos-consultancy-bottom-return a{display:inline-flex;align-items:center;min-height:42px;padding:10px 16px;border-radius:9px;text-decoration:none;font-size:15px;font-weight:700}
.oos-consultancy-chat-entry.oos-consultancy-just-sent{outline:2px solid #137e4c;outline-offset:3px;box-shadow:0 0 0 5px rgba(19,126,76,.10)}
.oos-consultancy-chat-entry{scroll-margin-top:170px}

/* v3.6.6.488 appointment confirmation */
.oos-consultancy-appointment-response,.oos-consultancy-appointment-customer-response{padding:18px;margin:16px 0;border:1px solid #cbded3;border-radius:12px;background:#f6faf8;color:#102e22;font-size:16px}
.oos-consultancy-appointment-response form{margin-top:14px}
.oos-consultancy-change-request{display:grid;gap:10px;max-width:680px}
.oos-consultancy-change-request label{font-weight:700}
.oos-consultancy-change-request textarea{width:100%;border:1px solid #b9cbd0;border-radius:8px;padding:12px;font:inherit;color:#142a40}
.oos-consultancy-change-request button{justify-self:start}
.oos-consultancy-appointment-notice{background:#e6f6ed;border:1px solid #b1dcc2;padding:12px;border-radius:8px}
/* Sprint 1.56: request appointment editing and append-only internal audit */
.oos-consultancy-appointment-header-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap}
.oos-consultancy-appointment-header-actions .oos-button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;white-space:nowrap;background:#10223e;color:white;border-radius:9px;padding:10px 15px;font-weight:700}
.oos-consultancy-appointment-header-actions .oos-button:hover{background:#18644b;color:white}
.oos-consultancy-audit-history{margin-top:18px}
.oos-consultancy-audit-entry{border:1px solid #d4e1ef;background:#f7faff;padding:13px 16px;border-radius:10px;margin-top:10px}
.oos-consultancy-audit-entry strong,.oos-consultancy-audit-entry small{display:block}
.oos-consultancy-audit-entry small{color:#53667f;margin-top:5px}
.oos-consultancy-audit-entry p{margin:8px 0 0;white-space:pre-wrap}

/* v3.6.6.739: customer consultancy shortcuts and list navigation */
.oos-customer-consultancy-shortcuts{display:flex;justify-content:flex-end;align-items:center;gap:10px;flex-wrap:wrap;margin:18px 0 0;padding:0 4px}
.oos-customer-consultancy-shortcut,.oos-consultancy-list-switch{display:inline-flex;align-items:center;justify-content:center;text-align:center;min-height:40px;padding:9px 15px;border:1px solid #bdd8c9;border-radius:9px;background:#fff;color:#105c3b!important;text-decoration:none!important;font-size:13px;font-weight:700;line-height:1.35;box-sizing:border-box}
.oos-customer-consultancy-shortcut.is-primary,.oos-consultancy-list-switch.is-selected{background:#105c3b;border-color:#105c3b;color:#fff!important}
.oos-customer-consultancy-shortcut:hover,.oos-consultancy-list-switch:hover{box-shadow:0 3px 10px rgba(16,92,59,.12)}
.oos-consultancy-list-header{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}
.oos-consultancy-list-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}
@media(max-width:650px){.oos-customer-consultancy-shortcuts,.oos-consultancy-list-actions{justify-content:stretch;width:100%}.oos-customer-consultancy-shortcut,.oos-consultancy-list-switch{flex:1 1 100%}}

/* Customer consultancy request filters: retain three visible choices, including zero completed. */
.oos-consultancy-requests-workspace .oos-consultancy-list-actions{display:flex;flex-wrap:wrap;gap:8px;margin:18px 0 22px;justify-content:flex-start}
.oos-consultancy-requests-workspace .oos-consultancy-list-switch{display:inline-flex;align-items:center;justify-content:center;min-width:100px;text-align:center}

/* Customer request list: convenient return navigation before and after long lists. */
.oos-consultancy-requests-workspace .oos-consultancy-list-return{display:flex;justify-content:flex-start}
.oos-consultancy-requests-workspace .oos-consultancy-list-return.is-top{margin:0 0 20px}
.oos-consultancy-requests-workspace .oos-consultancy-list-return.is-bottom{margin:24px 0 0;padding-top:16px;border-top:1px solid #e2e8e5}